Catalog

Do you have a catalog you can mail me?
At this time, Infanz does not have a catalog to mail out to customers. We do, however, have specification sheets from all of our suppliers that can be download from our website as needed.

Pricing

Pricing or Product Description Discrepancies We make every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet been shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Shipping

How much will my shipping charges be?
All orders are shipped F.O.B. point of shipment. Risk of loss will transfer to Buyer upon receipt of goods to Buyer, Buyer’s representative or common carrier. The cost of any special handling caused by Buyer’s requirements will be added to the Buyers invoice. If Buyer requests a delay or provides erroneous or incomplete information causing additional costs to shipment, these costs will be borne by Buyer.

For Trade orders, please email us for further discussion.

Can Infanz ship products internationally?
We can ship items internationally. Freight quotes will be done on a per order basis. Once we receive your order, we will determine the freight charges and notify you promptly. All freight & duty charges on international orders were the responsibility of the customer. You can also have us ship to a freight forwarder of your choosing.

Sales Tax

Do I have to pay sales tax on my purchase?
If you are located in the state of Illinois and do not have a resale tax ID number, then you will be charged sales tax on your purchase. If you are located outside of the state of Illinois, no sales tax will be charged.

Sales Tax on Trade Orders

Is sales tax charged on trade account purchases?
If you are located in the state of Illinois and do not have a resale tax ID number, then sales tax will be charged on orders. If you are located outside of the state of Illinois, you will not be charged sales tax.

Trade Pricing

Do you offer special pricing to the Trade?
We do offer trade privileges for trade professionals who are members of the design industry such as lighting designers, architects, interior designers, store designers, electricians, developers, contractors and exhibit houses. To apply for trade privileges, please email us.